FAQ
Frequently Asked Questions
Are TuneToyz products limited edition?
Yes, many of our collectibles are produced in limited quantities to maintain exclusivity. Each product page will provide details on edition size and availability. Restocks may occur at any time.
Do you ship internationally?
Absolutely. TuneToyz offers global shipping so fans worldwide can enjoy our collectibles. Shipping fees and delivery times will vary depending on your location.
How can I track my order?
Once your order ships, you’ll receive an email containing a tracking number. You can use this number to monitor your package’s progress either via our website or through the carrier’s tracking system.
What is your return and exchange policy?
We want you to be completely satisfied with your purchase. If you receive a defective or incorrect item, please contact our customer support within 30 days of delivery. We will work with you on an exchange, or refund based on our policy guidelines. Returns on non-defective products are unavailable.
When will my order ship?
Orders ship within 7 days of purchase. If delays are present due to manufacturing or order volumes, e-mails will be sent to customers ensuring whether or not they would like to keep their order in place.
How do I contact customer support?
For any questions or concerns, please email our support team at [support@tunetoyz.com] or DM us on Instagram. We’re here to help!